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PROTECTION OF PERSONAL
INFORMATION ACT NO 4 OF 2013
(POPI)
CONSENT AND ACKNOWLEDGMENTS IN
TERMS OF THE PROTECTION OF
PERSONAL INFORMATION ACT NO 4 OF
2013 (POPI)
Introduction
The Protection of Personal Information (POPI) Act
aims to give effect to the constitutional right to
privacy by balancing the right to privacy against
that of access to information. The POPI Act
requires that personal information pertaining to
individuals be processed lawfully and in a
reasonable manner that does not infringe on the
right to privacy.
This consent form sets out how personal
information will be processed by Complete Pet
Supplies CC. The use of the words “the party” for
the purposes of this document shall be a
reference to any party dealing or communicating
with Complete Pet Supplies and/or concluding any
agreement, whether of employment, of service
provider or client, or in any other legal capacity,
with the inclusion of each party referred to or
included in terms of such exchange or agreement.
Complete Pet Supplies may process personal
information about you the data subject related to
names and surnames, email addresses, physical
addresses, telephone numbers or account
numbers. The purpose of processing such
personal information about you is to
communicate directly with you, also for marketing
purposes, to carry out actions towards
performance of the agreement concluded
between yourself and Complete Pet Supplies, to
protect your legitimate interests through such
performance and to comply with relevant
statutory provisions. Complete Pet Supplies will
only collect personal information for the purposes
as stated above. As part of the processing of
personal information about you, Complete Pet
Supplies will collect such information from you,
through your status as employee, client, business
relation, or otherwise. It may also collect such
information from statutory institutions such as the
Companies and Intellectual Property Commission
(CIPC), the South African Revenue Service (SARS)
Information, from a relevant public or equivalent
entity, from its own records related to previous
services provided to you. As part of the
processing of personal information about you,
Complete Pet Supplies may also disclose such
personal information to statutory institutions such
as the CIPC, SARS, relevant public or equivalent
entities on whose behalf Complete Pet Supplies
may act as intermediary, or other third parties
agreed to in writing with you the data subject.
Consent and permission to process
personal information
Through reading this statement you are explicitly
requested to resolve whether you consent to
Complete Pet Supplies processing your personal
information by responding to the consent request.
Should you not consent to Complete Pet Supplies
processing your personal information, the consent
request allows for the data subject to opt out.
Should you not respond, your consent for
Complete Pet Supplies to process your personal
information is implied. Should you choose to opt
out from Complete Pet Supplies processing your
personal information, you understand that
withholding consent or failure to disclose personal
information will result in Complete Pet Supplies
being unable to perform its functions and/or any
services or benefits you may require from
Complete Pet Supplies. You also indemnify and
hold Complete Pet Supplies harmless in respect of
any claims against Complete Pet Supplies by any
other person on whose behalf you have
consented should they claim that you were not so
authorized. You furthermore understand that in
terms of the POPI Act and other laws of the
country, there are instances where your express
consent is not necessary in order to permit the
processing of personal information, which may be
related to police investigations, litigation or when
personal information is publicly available. You will
not hold Complete Pet Supplies responsible for
any improper or unauthorized use of personal
information that is beyond its reasonable control.
Your rights regarding the processing of
personal information
You may withdraw consent to the processing of
personal information at any time, and should you
wish to do so, you must provide Complete Pet
Supplies with reasonable notice to this effect.
Please note that withdrawal of consent is still
subject to the terms and conditions of any
contract that is in place. Should the withdrawal of
consent result in the interference of legal
obligations, then such withdrawal will only be
effective if Complete Pet Supplies agrees to same
in writing. Complete Pet Supplies specifically
draws to the attention the fact that the withdrawal
of consent may result in it being unable to provide
the requested information and/or services and/or
other benefits. Further, please note that the
revocation of consent is not retroactive and will
not affect disclosures of personal information that
have already been made. In order to withdraw
consent, please contact the Complete Pet Supplies
Information Officer at popi@genvetsupplies.co.za.
Where personal information has changed in any
respect, you are encouraged to notify Complete
Pet Supplies so that its records may be updated.
Complete Pet Supplies will largely rely on you to
ensure that personal information is correct and
accurate.
Insofar it concerns direct marketing
communications, you can ask us not to send you
these at any time through following the
unsubscribe instructions contained in the
marketing communication, or by sending a clear
message in this regard to the Complete Pet
Supplies Information Officer at
popi@genvetsupplies.co.za.
You have the right to access your personal
information that Complete Pet Supplies may have
in its possession and you are entitled to request
the identity of which third parties have received
and/or processed personal information for the
purpose agreed to. Please note however, that any
request in this regard may be declined if:
•
the information comes under legal privilege in
the course of litigation,
•
the disclosure of personal information in the
form that it is processed may result in the
disclosure of confidential information,
•
giving access may cause a third party to refuse
to provide similar information to Complete Pet
Supplies,
•
the information as it is disclosed may result in
the disclosure of another person’s information,
•
the information contains an opinion about
another person and that person has not
consented, or
•
the disclosure is prohibited by law.
Requesting access and lodging of
complaints
Please submit any requests for access to your
personal information in writing to the Complete
Pet Supplies Information Officer at
popi@genvetsupplies.co.za. With any request for
access to personal information, Complete Pet
Supplies will require you to provide personal
information in order to verify identification and
therefore the right to access the information.
There may be a reasonable charge for providing
copies of the information requested.